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- Do you ship internationally? ….. How much does the shipping cost?
- Yes, we do ship everywhere.
- Shipping is FREE for orders more than 90$.
- How Long it will take to receive my order?
- We begin processing your order immediately after it has been placed, however, we ask for 3-5 business days for us to prepare and ship your item.
- Items are shipped from one of our warehouses. Our worldwide shipping generally takes around 7-15 business days from the shipment date.
- This time frame may vary depending on the country and package being delivered.
To check the status of your order, contact us at firstname.lastname@example.org and we will be more than happy to update you on the progress of your order and estimated delivery date.
- How do I change the shipping method?
- Once you have placed an order, the shipping method should not be altered. However, you can still contact our Customer Service Department at email@example.com.
- Please do this as soon as possible during the order processing stage. It may be possible for us to update the shipping method if you cover any difference incurred in the shipping cost.
- How do I change my shipping address?
- In the event that you wish to change the shipping address after placing an order, please contact our Customer Service Department at firstname.lastname@example.org as early as possible during the order processing stage to indicate your request.
- If the package has not been dispatched yet, we will be able to ship it to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.
- Does the product price include the shipping price?
- The product price does not include the shipping price. The online ordering system will generate a shipping quote for your order.
- How do I know if my items have been shipped or not?
- When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch and we will update the tracking information on your account.
- How do I track my order?
- Once we provide you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant delivery company.
- How can I cancel my order, before and after payment?
- If you have not paid for your order yet, then there is no need for you to contact us to cancel it. We do not process orders until a matching payment has been received for the order. If your order is more than a week old and is still unpaid, you will not be able to "reactivate" it by sending a payment, because the prices of the individual items may have changed, along with the currency conversions and shipping rates. You will need to submit the order again with a new shopping cart.
- If you have already paid for an order and want to cancel it, please contact our Customer Service Department at email@example.com as soon as possible.
- If you are not sure about an issue relating to your order or you wish to change it, please contact our Customer Service Department and put the order on hold while you decide. This will suspend the packaging process while you make changes.
- If the package has already been dispatched, then we are not able to cancel or change the order.
- If you wish to cancel an existing order because you are ADDING other products, there is no need to cancel the entire order. Simply contact our Customer Service Department at firstname.lastname@example.org and we will process the updated order; there is usually no additional fee for this service.
Generally, if your order is in the early part of the processing stage, you may still be able to change or cancel it. You can ask for a refund or provide the payment as credit for future orders.
- How can I return purchased items to ForsaShop?
Before returning any items to us, please read and follow the instructions below. Please make sure that you understand our return policy and that you meet all the criteria. The first step is to contact our After Sales Service at email@example.com please provide us with the following information:
- The original order number
- The reason for the exchange
- Photographs clearly showing the problem with the item
- Details of the requested replacement item: the item number, the name, and color
- Your shipping address and phone number
Please note that we are unable to process any returned items which have been sent back without our prior agreement. All returned items must have an RSL number. Once we have agreed to accept the returned item, please make sure you write a note in English containing your order number or PayPal ID so that we are able to locate your order information.
The return or RSL process can only be initiated within 30 calendar days upon receipt of your items. We can only accept returned products that are in their original condition.
- Where do I return the item?
- After contacting our Customer Service Department and reaching a mutual agreement, you will be able to send the item(s) to our warehouse. Once we have received the item(s), we will confirm the RSL information you have provided and review the condition of the item(s). If all of the relevant criteria have been met, we will process a refund if you have requested one; alternatively, if you have asked for an exchange instead, the replacement will be sent to you from our headquarters.
- What should I do if I have trouble logging in?
Please follow these instructions:
- Check your login details. Your login username is the email address you used for registration.
- If you have forgotten your password, please select the "Forgot your password?" option on the Sign In page. Complete the information regarding your registration details and select the "Reset your password" option.
- Please make sure that your web browser accepts cookies.
- The Forsashop.com website may be undergoing system maintenance. If so, please wait 30 minutes and try again.
- If you are still unable to access your account, you can contact our Customer Service Department at firstname.lastname@example.org and indicate the problem. We will assign a new password for you and you can change it once you log in.
- How do I know if my payment has been received?
- Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit Forsashop.com and log into your customer account to check the order status at any time. If FORSASHOP has received payment, the order status will show "Processing".
- Do you provide an invoice?
- Once we have received an order and payment has been cleared, the invoice will be sent to you via email.
- Can I use other payment methods to pay for the order, such as a credit card or an offline payment method?
- We accept Credit Card, PayPal, etc, as payment methods.